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Frequently Asked Questions
When Will I Receive My Order?
When Will I Receive My Order?
Delivery times vary based on your chosen shipping method. Here's what you can expect:
- Economy: 4-8 business days from order date
- Standard: 2-6 business days from order date
- Express: 2-5 business days from order date
- Priority: 2-4 business days from order date
Please note: Total delivery time includes processing time (1-3 business days) plus shipping time.
Where Do You Ship?
Where Do You Ship?
We currently ship to all addresses within the continental United States.
We process all orders from our USA facility to ensure efficient delivery times and reliable service.
Do You Provide Order Tracking?
Do You Provide Order Tracking?
Yes! Once your order ships, you'll receive a tracking number via email to monitor your art's journey in real-time. You'll see estimated delivery dates and updates throughout the shipping process.
Do Your Art Pieces Come Ready To Hang?
Do Your Art Pieces Come Ready To Hang?
Yes! Every piece arrives with pre-installed hanging hardware, mounting brackets, and clear instructions.
You'll only need basic tools (hammer and level) to display your art.
How Does Your 1Art1Tree Program Work?
How Does Your 1Art1Tree Program Work?
For every piece of art purchased, we contribute to planting a tree in partnership with One Tree Planted in the USA.
Each month we plant trees based on the number of artworks sold. You can track our monthly planting numbers and locations on our impact reports. This initiative supports our commitment to environmental sustainability.
Learn more about our program here
How Can I See The Program's Impact?
How Can I See The Program's Impact?
We publish monthly reports showing our total trees planted and planting locations.
All reports are available on our website and social media channels.
What Makes ArtsyEarth Different From Other Wall Art Companies?
What Makes ArtsyEarth Different From Other Wall Art Companies?
We combine eco-friendly practices with affordable pricing while maintaining museum-quality standards. Plus, every purchase contributes to reforestation through our 1Art1Tree Program.
What If My Artwork Arrives Damaged?
What If My Artwork Arrives Damaged?
If your artwork arrives damaged, we're here to help! Here's what to do:
- Contact us at support@artsyearth.com within 90 days of receiving your order
- Include photos of the damage with your email
- We'll send a replacement at no cost to you
- Keep the original piece - no need to return it
We recommend taking photos of any damage as soon as you notice it to help us process your replacement quickly.
What If I'm Not Satisfied With My Purchase?
What If I'm Not Satisfied With My Purchase?
Your satisfaction is our top priority! We offer 30-Day No Questions Asked Refund:
- If you're not completely satisfied, you're eligible for a full refund within 90 days of purchase
- No need to return the item - keep it as our gift to you
- Simply email support@artsyearth.com with your order number
- Your refund will be processed to your original payment method:
For every refund processed, we maintain our commitment to plant a tree. Your satisfaction doesn't come at the cost of our environmental promise.
Learn more about our Return & Refund policy here: artsyearth.com/policies/refund-policy